I have two Sugr Cubes, one of them does not charge. It will play if it is plugged into the charger but will shuts down as soon as the charger is removed. When plugged in I get a red flashing light on the volume knob. I have tried a Factory Reset but it did not fix the problem and I can't update the Formware as I get an error message saying that it is charging and to try again later. Can you assist?
Hi, Dave,Are you using the Sugr original charger or any other charger?
Sugr Cube works with its original charger only. Please update and we will assist.
yes, I'm using the Qualcomm charger that came with the SugrCube. I originally bought two SugrCubes and I've tried both chargers but nothing seems to work.
Dave, got the issue.
Would you please drop an Email to firstname.lastname@example.org and leave with us your address and telephone. My staff will help you to fix it.