Even when the knob is turned to the off position, my sugr cube has a solid red led that never changes. Even with the provided usb charger and brick the red led does not change when plugged in and the cube does not work. Please help.
Please try to RESET the Cube to factory default, push the button inside the whole (very close to USB slot) for 8-10 seconds. Please turn to firstname.lastname@example.org if it still failed to work.
This is also happening to me, I tried to email support but got an SMTP error from qq who is a Chinese mailbox host.
Reset of any kind does not work
Sorry for the inconvenience caused by this. That was just happened when we were testing one of the after-sales platform. Now it won't happen again. You can reach us by emails: email@example.com.
l will help to solve this problem by replying your email. Please kindly note it.